After hours, mid-consult, on the tools — the phone that used to ring out gets an instant, warm welcome.
The path in four beats
How Reception captures, qualifies, and dispatches leads while your staff work uninterrupted.
A chat bubble in your brand. Same job as the person at the front desk without taking them off client work.
Trained on your prices and policies — load shedding, medical aid, call-out fees, and FICA.
Name, email, cellphone — in your inbox or CRM in seconds before the visitor closes the tab.
Physical desk vs Soft Aware Reception
Physical Front Desk
- Greets whoever walks into the office
- Knows prices, schedules, and policies
- Takes a name and phone number on paper
- Goes quiet after 17:00, over weekends, and mid-job
- Can only handle one caller at a time
Soft Aware Reception (Active Surface)
- Greets 100% of website visitors within 1 second
- Answers precisely from your uploaded knowledge & price lists
- Captures leads directly to email, WhatsApp, or CRM
- 24/7/365 availability — never leaves the desk empty
- Handles unlimited simultaneous visitors without holding lines
12 Live Industry Demonstrations
Twelve production websites on *.softaware.net.za. Ask the question that usually jams the phone.
Hospitality & B&BsCape Protea LodgeCape Town • Solar BackupAsk: “Do you have full solar/generator backup during load shedding?”
Medical & DentalApex Family MedicalJohannesburg • Discovery ClaimsAsk: “Do you accept Discovery Health, or do I need to pay cash upfront?”
Property & LettingsHighveld Realty & LettingsPretoria • Tenant Pre-QualAsk: “We have two cats and combined income of R45,000. Can we view the 2-bed?”
Trades & SolarVolt & Flow Plumbing & SolarBryanston • 24/7 CalloutAsk: “My inverter tripped and my geyser is leaking. What is the emergency call-out fee?”
Auto WorkshopPrecision Auto & FitmentUmhlanga • Major ServiceAsk: “What would a 90,000 km major service cost on a 2019 Toyota Fortuner?”
Legal & CorporateVanguard Legal & AdvisoryCape Town • FICA ComplianceAsk: “What documents do I need for FICA, and what is your consultation rate?”
Education & Early LearningOakridge Academy & ECDRandburg • Grade 1 FeesAsk: “What are Grade 1 fees, and do you have aftercare in the holidays?”
Financial ServicesBeacon Wealth & InsuranceClaremont • FAIS/FICAAsk: “I need car and household cover. What’s the excess, and what documents do you need?”
Fitness & PadelPulse Fitness & Padel ClubFourways • Month-to-MonthAsk: “What’s the difference between month-to-month and 12-month, and how much is a padel court?”
Courier & LogisticsSwiftFreight ExpressCity Deep • Volumetric ShippingAsk: “What would a 40×40×40 cm, 8 kg parcel to Cape Town cost, and how long?”
Armed Response & SecuritySentinel Armed ResponseSandton • Armed ResponseAsk: “What is monthly armed response, and can I get a CCTV package quote?”
Beauty & AestheticsGlow Aesthetic SpaSea Point • Weekend BookingsAsk: “Do you have a laser slot this Saturday, and do I pay a deposit?”
WordPress plugin demo — a real WordPress site with the [reception] shortcode. Public wp-admin: demo / demo (connection locked).